Return & Refund Policy

At Vivid Bay, we want you and your pets to be completely happy with your purchase. If you are not satisfied with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Please contact our support team before sending any items back so we can guide you through the return process.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method.

Please allow 5–7 business days for the refund to appear on your account after it has been processed.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. Our team will work quickly to resolve the issue and ensure you receive the correct product.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: VIVIDBAY3232@AOL.COM

Address:
13 Fairfield Street
Bristol, CT 06010
United States